At Pozva we stand by our promise to ensure quality in materials and workmanship.
Our mission is to equip your canine companions with the finest gear available. Should you encounter any issues with your Pozva gear, we’ll work to make it right.
Pozva's Pledge: LIFETIME GUARANTEE
Our collars, leashes, and tab products are backed by a limited lifetime warranty, safeguarding against any manufacturer’s defects for the duration of the product's life. Should any product exhibit defects under normal and suitable use, Pozva commits to its replacement. Where possible, replacement parts will be provided to rectify any issues.
Should your collar or leash become damaged, please refrain from mailing the item back to us. Instead, complete the form below to submit your warranty information. Be aware that you might need to provide a photograph of the damaged product to confirm your claim. If you choose to send the product to us regardless, please note that you will be responsible for covering the return shipping costs.
Pozva's limited warranty is specifically tailored to cover manufacturing defects and does not extend to cover any damage or defects in Pozva products that arise, directly or indirectly, from: (i) improper or incorrect use of the product; (ii) damage or defects due to cleaning, disassembly, alterations, or modifications; or (iii) damage or defects from normal wear and tear, misuse, fire, or natural disasters. Damage due to wear and tear will be repaired at a reasonable charge.
Should you need to make a Warranty Claim, Pozva will replace your item with an identical one in size and color. In instances where the original size and color are no longer in stock, we will provide a similar replacement that matches the original MSRP value.
Pozva is not responsible for any indirect damages or losses, including incidental or consequential damages. The limitations on implied damages are not allowed in some states, so these restrictions may not apply to you. The warranty provided by Pozva grants you specific legal rights, and you may have additional rights which vary from state to state.
YOU WILL BE REQUIRED TO SHIP YOUR WARRANTY PRODUCT BACK TO POZVA FOR REVIEW.
